Remote Gate Access Control with Live Operator Verification

Replace the gate guard booth

A guard in a booth costs a lot, and they can only watch one gate. Keys, fobs and shared gate codes get lost, copied and passed around. Most gate problems happen at the edges of the day:

• After-hours deliveries that show up before the crew does.
• Subtrades arriving early or leaving late.
• Tenants and residents who lost a fob or have a visitor.
• Trucks coming and going from a yard at all hours.

Our operators handle all of these from one place, around the clock. Compared with on-site guards, live monitoring can save up to 70%.

How it works: arrive, talk, verify, open, log

1. 1. Arrive. The driver pulls up and presses the call button at the gate.
2. 2. Talk. An operator at our Richmond command centre answers over two-way audio.
3. 3. Verify. The operator sees the driver and vehicle on camera and checks them against your approved list. If someone isn't on the list, we call your site contact to confirm.
4. 4. Open. Once they're approved, the operator opens the gate remotely and watches the vehicle through.
5. 5. Log. Every entry and exit is saved with a time stamp and video.

If someone tries to follow a vehicle through or climb the gate, the same operator sees it and responds.

Licence plate recognition at the gate

Licence plate recognition (LPR), also searched as license plate recognition, reads the plate of every vehicle at your gate. It makes busy gates faster and safer.

• Allow lists. Approved vehicles, such as regular trades or residents, can be let in faster.
• Deny lists. Plates you've banned are flagged to the operator right away.
• Logs. Every plate read is saved with the time and a picture, so you can find a vehicle later. Our QuickVision search helps you find a vehicle fast.
• Flagged vehicles. If a plate linked to an earlier incident comes back, the operator knows before the gate opens.

LPR is part of our gate and access control service.

Credentials: PIN, fob, QR code and biometric

Not every entry needs an operator. Regular users can use a PIN, a fob or a QR code sent to their phone, and the operator steps in only when something doesn't look right.

For sites that need it, we can connect biometric readers, such as fingerprint or facial recognition, to your gate.

A note on privacy. Biometric data is sensitive personal information under BC and Canadian privacy law (PIPA and PIPEDA). If you use it, people should know what is collected, why and how long it's kept, and you should have a clear reason to collect it. In most cases, a PIN, fob or QR code does the job. Talk to us and your privacy advisor before you choose biometric entry.

GPS and cargo tracking

Some yards need to know more than who came through the gate. They need to know where a trailer or load went after it left. GPS and cargo tracking can link vehicle and trailer location to your gate logs, so you can see when a load left, where it went and whether it arrived.

We offer GPS and cargo tracking alongside gate and access control.

Where it fits

• Construction sites. After-hours deliveries, subtrades and equipment moves. See construction site security.
• Strata and rental parkades. Residents, visitors, movers and trades. See our Vancouver strata access control and Vancouver parkade security pages.
• Truck yards and distribution. Drivers and trailers at all hours. See truck yard security, warehouse security and industrial and truck logistics.
• Commercial and retail sites. Loading docks and back lanes. See commercial and industrial and retail.
• Self-storage. Customers coming and going after the office closes. See self-storage.

Works with your live video monitoring

Your gate is one part of your site. The same operators who run your gate also watch your fences, parkades and yards. If someone slips in behind a truck, it's spotted on the next camera. You get one team, one set of instructions and one report.

• Verified Police Response. If a break-in is confirmed, a supervisor calls police and stays on the line.
• 1-minute verified response.
• Zero false alarms, because a person checks every alert.
• Incident reports with operator notes and HD video.

See the technology: QuickVision search and smart AI detection.

Why clients choose Secure Defence

• 98%+ overall crime reduction for our clients.
• 11 years in business, award-winning and insurance-approved.
• Existing cameras connect the same day, and pole cameras go live in 5 to 7 days.
• 30-Day Performance Guarantee. If you're not completely satisfied with our monitoring performance in the first 30 days, we'll remove the system at no charge and refund your first month.