Question 1

What is the Secure Defence remote gate access control service?

Accepted Answer

Secure Defence remote gate access control lets you manage who enters your property from anywhere. Instead of handing out keys or gate codes, our 24/7 operators verify visitors through live video and audio, then remotely open the gate when authorized.

Question 2

How does Secure Defence remote gate access control system work?

Accepted Answer

When someone arrives at your gate, they press the call button. Our operator sees them on camera, talks to them through two-way audio, and verifies their identity against your approved list. Once confirmed, the operator remotely opens the gate. Everything is logged with video evidence.

Question 3

What are the main benefits of using Secure Defence for remote gate access control?

Accepted Answer

The main benefits are eliminating lost keys and shared gate codes, knowing exactly who enters your property, having a complete digital record of all access, and having professional oversight 24/7 without managing it yourself.

Question 4

What types of properties are suitable for a remote gate access control systems?

Accepted Answer

Gate access control service information.

Question 5

Can a gate access control system be installed on an existing gate?

Accepted Answer

Yes, we can install our system on most existing gates. We work with swing gates, sliding gates, and barrier arms. Our team assesses your current gate setup and installs the necessary components to add remote access control.

Question 6

How does a Secure Defence remote gate access control system improve security?

Accepted Answer

It improves security by eliminating the risk of lost keys or shared codes, giving you video verification of every person who enters, creating a complete audit trail of all access, and having professional operators screen visitors before allowing entry.

Question 7

What are the key components of a gate access control system?

Accepted Answer

The key components include HD cameras for visual verification, two-way audio for communication, a gate controller connected to your gate motor, cellular or internet connectivity for remote control, and our 24/7 monitoring center where operators handle access requests.

Question 8

How do gate operators work?

Accepted Answer

Our gate operators are live security professionals in our Command Centre. When someone presses the call button at your gate, the operator sees them on camera, talks to them, verifies their identity against your approved visitor list, and remotely opens the gate if authorized.

Question 9

What is the role of the controller in the system?

Accepted Answer

The controller connects to your gate motor and receives commands from our operators. When an operator approves access, the controller receives the signal and opens the gate. It also logs every open and close event with timestamps for your audit trail.

Question 10

Are safety sensors included in the installation?

Accepted Answer

Yes, we include safety sensors like photocells or pressure sensors to detect if something is in the gate path. These sensors prevent the gate from closing on people or vehicles, ensuring safe operation and protecting against accidents.

Question 11

How are the gates powered? Is there a backup power option in case of an outage?

Accepted Answer

Gates typically run on standard AC power, but we can install battery backup systems to keep gates working during power outages. For completely off-grid locations, we can set up solar-powered gate systems that operate independently.

Question 12

What are the different types of credentials that can be used to open a gate?

Accepted Answer

With our remote access system, you don't need physical credentials like cards or fobs. Access is controlled through our operators who verify visitors visually. If you prefer automated access, we can integrate RFID cards, keypads, or smartphone apps alongside the remote operator service.

Question 13

What is the difference between RFID cards and fobs?

Accepted Answer

RFID cards look like credit cards and are easy to carry in a wallet, while fobs are smaller keychain devices. Both work the same way by transmitting a radio signal to open the gate. Cards are more convenient for wallets, fobs are easier to attach to keys.

Question 14

Are biometric systems like fingerprint or facial recognition available?

Accepted Answer

Yes, we can integrate biometric systems like fingerprint readers or facial recognition for automated access. These systems work alongside our remote operator service, giving you multiple access options depending on your security needs and preferences.

Question 15

Can I use my smartphone to open the gate?

Accepted Answer

Yes, we can integrate smartphone apps that let authorized users open the gate from their phone. This works alongside our remote operator service, so you can choose automated access for known users while operators handle visitors and deliveries.

Question 16

What are the advantages of a keyless system?

Accepted Answer

Keyless systems eliminate lost keys that create security risks, remove the hassle of replacing locks when keys go missing, make it easy to grant or revoke access instantly without changing locks, and give you a digital record of who accessed what and when.

Question 17

Do you offer systems with intercoms or telephone entry?

Accepted Answer

Yes, our systems include two-way audio so operators can speak with visitors at the gate. For traditional phone entry, we can integrate telephone systems where visitors dial a number and you answer to grant access, though our live operator service provides more security.

Question 18

How can a Secure Defence gate access control system help manage visitor access?

Accepted Answer

Our system helps manage visitors by having operators verify every person before allowing entry, checking visitors against your pre-approved list, contacting you for unexpected arrivals, and logging every visit with video evidence for your records.

Question 19

Can I restrict access to certain individuals or at specific times?

Accepted Answer

Yes, you can set access restrictions by person, time of day, or day of week. Our operators follow your access rules, so someone not on the approved list gets denied, and you can set time windows where certain people are allowed or blocked from entering.

Question 20

Is it possible to track who enters and exits the property?

Accepted Answer

Yes, every entry and exit is automatically logged with timestamps, video footage, and visitor details. You can view the complete access log through our web portal or mobile app, giving you a full audit trail of all activity at your gate.

Question 21

How do these systems handle deliveries and service personnel?

Accepted Answer

When deliveries or service people arrive, our operator sees them on camera, talks to them to understand their purpose, checks if they're expected or on your approved list, and grants access after verification. For recurring service providers, we can add them to a permanent approved list for faster access.

Question 22

Can the system be integrated with other security systems like CCTV cameras?

Accepted Answer

Gate access control service information.

Question 23

How are access credentials added or removed from the system?

Accepted Answer

With our remote operator service, there are no physical credentials to manage. You simply update your approved visitor list through our portal or app. For automated credentials like RFID cards or smartphone access, we can add or remove them instantly through the system management interface.

Question 24

What happens if a credential (like a card or fob) is lost or stolen?

Accepted Answer

If a credential is lost or stolen, we deactivate it immediately through our system, so it won't work anymore. We can issue a replacement right away. This is much faster and cheaper than replacing locks and keys, which is why keyless systems are more secure.

Control Who Enters. Track Every Access. Prevent Every Breach.

Our remote access control service combines live video verification with professional oversight, giving you complete, real-time control over who enters your property.

Your Site's Front Door, Intelligently Managed

From Arrival to Access in Four Secure Steps

Visitor Arrival & Request

Live Video & Audio Verification

Remote Authorized Access

Detailed Digital Logging

Visitor Arrival & Request

Live Video & Audio Verification

Remote Authorized Access

Detailed Digital Logging

The Access Control Advantage

No More Keys or Fobs

Visually Verify Every Entry

Gain an Ironclad Audit Trail

Seamless Control for Canada

No More Keys or Fobs

Visually Verify Every Entry

Gain an Ironclad Audit Trail

Seamless Control for Canada

Everything You Want To Know

Ready to Open Gates Without Opening New Risks?

Free Gate Access Control Assessment