Water Leak Detection System, Verified by Live Monitoring

Water is one of the biggest strata insurance problems

Ask any strata council or property manager about their insurance and water comes up fast. A burst pipe or a failed water tank in one suite can soak the suites below, the hallway and the parkade. Deductibles for water damage have climbed, and owners feel it.

The worst leaks are the ones nobody sees for hours:

• Mechanical rooms with pumps, boilers and hot water tanks.
• Risers and sprinkler rooms, where a failed fitting runs all night.
• Parkades, where drains back up in heavy rain.
• Vacant suites and amenity rooms, where no one is around to notice.

How sensors and live monitoring work together

What a leak looks like with us watching

Picture a hot water tank failing in a strata mechanical room on a Saturday night. Without monitoring, the first sign is often a resident calling about a wet ceiling the next morning. By then, water has run through several floors.

With leak detection on our system, the sensor beside the tank trips within moments. If an automatic shut-off is installed, it closes the water line. An operator pulls up the camera in that room, sees water spreading across the floor and calls your on-call contact with what they can see. The contact knows exactly where to go and what to bring. The event, the call and the video all land in your incident report, ready for your council, your insurer and your plumber.

Where it fits

• Strata and rental buildings. Mechanical rooms, risers, parkades and vacant suites. See our Vancouver strata security, strata alarm and sensor integration and parkade security pages.
• Warehouses and distribution centres. Roof drains, sprinkler lines and stock stored on the floor. See warehouse security.
• Malls and strip malls. Back-of-house areas, washrooms and tenant spaces that sit empty overnight. See retail and malls.
• Office and industrial buildings. Server rooms, kitchens and plant rooms. See commercial and industrial.
• Construction sites. During close-in and before handover, when new plumbing gets filled and tested. See construction.

Insurance documentation and logs

When water damage happens, the questions start: when did it begin, who was told and what was done? Every event in our system has a time stamp, operator notes and video. Our command centre is insurance-approved, and many clients pass our reports to their broker or adjuster. For stratas, this helps show owners and insurers that the building is being looked after.

If something does go wrong, our strata emergency response process makes sure the right people hear about it quickly.

Add it to your camera monitoring

If we already watch your cameras, leak detection fits into the same system. One command centre, one alert path and one set of instructions for your building.

• One call list. The same contacts for break-ins, fires and leaks.
• Video with every alert. Operators see what's happening before they call.
• One report. Security and water events in the same incident reports.
• Fire too. Add early fire detection for heat and fire risks on the same system.

If you already have cameras, they can connect to our command centre the same day.

Why clients choose Secure Defence

• 98%+ overall crime reduction for our clients.
• 11 years in business, award-winning.
• 1,000+ sites live monitored across Western Canada.
• Zero false alarms, because a person checks every alert.
• Equipment rated to -40°C.
• 30-Day Performance Guarantee. If you're not completely satisfied with our monitoring performance in the first 30 days, we'll remove the system at no charge and refund your first month.