Police in Metro Vancouver give a higher priority response to verified alarms because they represent a confirmed crime in progress, not just another potential false alarm. With over 95% of traditional alarms being false, a visually verified report from our live operators allows police to dispatch units with confidence and urgency, knowing their resources won't be wasted.
When a security incident occurs, the speed of the police response is everything. In Metro Vancouver, the single most important factor determining that speed is verification. Police dispatchers are inundated with automated alarm signals every day, the vast majority of which are false. As a result, they are forced to treat unverified alarms as low priority. A verified alarm from our monitoring service is fundamentally different. It is not just noise, it is actionable intelligence about a confirmed crime in progress, which allows police to dispatch units with the urgency a real emergency deserves. Our live video monitoring and false alert filtering provide this verified response capability.
Law enforcement resources are finite. The overwhelming volume of false alarms from conventional systems is a massive drain on their ability to respond to genuine emergencies. This isn't speculation, it's a documented problem.
Police departments across Metro Vancouver, from the Vancouver Police Department to the regional RCMP detachments in Surrey, Burnaby, and Richmond, consistently report that over 95% of the automated alarm calls they respond to are false. This forces them to create policies that de-prioritize these calls to avoid wasting taxpayer money and officer time.
The difference in the information we provide to dispatch is the reason for the difference in their response.
An automated system tells a dispatcher: "General intrusion alarm at 123 Main Street." The dispatcher has no further information. Is it real? Is it a fault? They don't know. The call is put at the bottom of the queue, pending officer availability.
Our operator tells a dispatcher: "This is Secure Defence with a live, visually verified break-in in progress at 123 Main Street. We are watching one male suspect attempting to pry open a door." This is a confirmed crime. It is immediately escalated to a high-priority dispatch.
Our operators don't just report the initial event. They stay on the line, providing live updates to the dispatcher which are relayed to responding officers. Information like the number of suspects, their descriptions, their location on the property, and whether they are armed is invaluable. It allows police to formulate a safer, more tactical response, which is why law enforcement agencies value a partnership with a true live monitoring service.
In an emergency, the quality of your alarm determines the quality of the response. Don't let your business be treated like another false alarm. Choose a verified security system that Metro Vancouver police trust and prioritize.
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