Table of Contents
Strategic Protection.Intelligent Defence.
We combine 24/7 human vigilance with advanced AI to protect Canada's most critical assets, ensuring operational continuity and true peace of mind.
The recognition that comes from delivering proven, proactive results.
Secure Defence Corporation
A Better Way to Protect What Matters
In 2015, our founder looked at the security industry and saw a fundamental problem. Businesses were spending a fortune on solutions that didn't actually solve the core issue. You'd get a report the next morning telling you a bad thing had happened, your tools were gone, your property was vandalized, your project was delayed. It was a cost that didn't provide a real solution.
We started Secure Defence to fix that. Our mission is simple: we stop the bad thing from happening in the first place.
Our philosophy is that technology alone isn't enough, and people alone have limits. The magic is in combining them. We pair our intelligent Gen5 AI platform, which acts as the ultimate filter to eliminate over 98% of false alarms, with the irreplaceable judgment of our 24/7 professional operators right here in our Richmond command centre.
This is the engine of our Proactive Live Monitoring. Our AI finds the threat, but our human experts are the ones who verify it, intervene with powerful audio deterrents, and ensure that when we call the police, it's a real, verified event that gets Level 1 Priority Response.
This proactive, common-sense approach has earned the trust of over 300 of Western Canada's most demanding clients, from leaders in construction and property management to high-stakes operations in mining, energy, and critical infrastructure. It's the reason Business in Vancouver and The Globe and Mail have recognized us as one of Canada's Fastest-Growing Companies.
Our growth isn't about numbers; it's a reflection of the peace of mind we deliver. We are your strategic partner, here to protect what you've worked so hard to build.
Our Core Values
Uncompromised Integrity & Trust
Building lasting partnerships through transparency and reliability
Proactive Vigilance
Staying ahead of threats before they become problems
Relentless Innovation
Continuously advancing our technology and methods
Client-Centric Excellence
Delivering exceptional value and service to every client
Our Proven Process
From Consultation to Complete Peace of Mind
We've refined our process to be thorough, transparent, and focused on your needs every step of the way. Here's how we work with you to build your ideal security solution.
Discovery & Strategy
It all starts with a conversation. We begin by walking your site with you, listening to your concerns, and understanding your unique operational challenges. This isn't just about finding spots for cameras; it's about co-creating a comprehensive security strategy that protects your people, your assets, and your bottom line.
Custom Design & Professional Installation
Next, our experts design a security ecosystem tailored specifically for your property. We use a modular approach, so your system is both powerful today and ready for the upgrades of tomorrow. Our professional field team then handles the entire installation, from site preparation to final camera tuning, ensuring seamless, 100% coverage of your most sensitive areas with minimal disruption to your operations.
Intelligent System Activation
This is where the magic happens. We activate the system and fine-tune our Gen5 AI to create a "smart" virtual perimeter around your site. The system is trained to distinguish between a real threat, like a person or vehicle, and a false alarm. This intelligence is the key to providing you with truly proactive protection.
Proactive Health & Maintenance
Our commitment to your protection doesn't stop after installation. Our professional Field Operations team performs regular health checks and preventative maintenance to ensure your entire security system is always operating at peak performance. We use a combination of remote diagnostics and scheduled on-site upkeep to identify and resolve potential issues before they become problems, guaranteeing the reliability you depend on.
24/7 Vigilance & Partnership
Once active, your site is under the watchful eye of our professional monitoring team, 24/7. When a verified threat is detected, we intervene in real-time and contact authorities, who give our calls top priority. But our partnership doesn't end there. We are always on watch, providing rapid support and ensuring your peace of mind is constant and complete.
The Secure Defence Difference
True security isn't about cameras and alarms; it's about confidence. It's the freedom to focus on your business, knowing an expert team always has your back. We built our service to be fundamentally different, grounded in a few core promises that deliver that confidence every single day.
Richmond Command Centre
Our state-of-the-art monitoring facility where expert operators provide 24/7 protection
"The single biggest difference is this: while competitors watch alerts, we watch your site."
We Stop Crime, Not Just Record It.
This is the core of our proactive philosophy. While traditional systems react to a trigger, our professional operators are continuously watching the live feeds from your site, 24/7. Augmented by our Gen5 AI, they identify suspicious behaviour before an incident occurs. The moment a threat is verified, our operators intervene with powerful audio and visual deterrents, stopping theft and vandalism before the damage is done.
Live Monitoring
Continuous surveillance with instant intervention capabilities
Zero False Alarms
Human verification eliminates false alerts
Zero False Alarms. Priority Police Response.
Because a trained expert visually verifies every single event, we eliminate the noise and frustration of false alarms. This proven reliability has built immense trust with law enforcement. It's why our calls receive Level 1 Priority Response from the RCMP and other agencies, ensuring that when a threat is real, help arrives significantly faster.
A Simple, All-Inclusive Partnership.
We believe in transparent, hassle-free partnerships. There is no capital investment required from you. A single, predictable monthly fee covers everything: the technology, professional installation, 24/7 monitoring, and all ongoing maintenance and support. No surprise costs, no hidden fees, just a complete protection service designed to make your life easier.
All-Inclusive
One monthly fee covers everything
Same-Day Service
Issues resolved within hours, not days
Unwavering Reliability, Guaranteed.
Your protection can't have an off day. We've engineered our Richmond command centre to be a fortress of reliability, with redundant power and internet to stay operational through any outage. Our systems constantly monitor their own health, and in the unlikely event of an issue, we provide same-day service, often within hours, to ensure your shield of protection is always active. We've thought of everything, so you don't have to.
Intelligent Technology for Unwavering Protection
We don't use technology for its own sake. Every tool in our arsenal is chosen and engineered to deliver better, smarter, and more reliable protection. Our entire platform is designed for one purpose: to give our professional operators the crystal-clear intelligence they need to take decisive, effective action on your behalf.
Gen5 AI Platform
Advanced artificial intelligence that sees what others miss, delivering crystal-clear intelligence for decisive action
Smarter Detection: Seeing What Others Miss
Our proprietary Gen5 AI platform acts as the brain of our operation. It intelligently analyzes video feeds to focus on what matterspeople and vehicles, while filtering out the distracting noise from animals, weather, and light changes. This smart detection allows us to identify specific threats with incredible accuracy, ensuring our operators focus only on real events, not on chasing shadows.
Gen5 AI Platform
Intelligent analysis that filters noise and focuses on real threats
Advanced Vision
Specialized cameras for any environment or condition
Advanced Vision: The Right Tool for Any Environment
Every site has unique challenges, so we deploy a specialized suite of cameras to ensure flawless vision, day or night, in any conditions. From ultra-low light cameras that turn night into day, to thermal cameras that detect intruders through foliage or smoke, we have the right tool to keep a watchful eye on your most critical assets.
Proactive Deterrence: Stopping Threats in Real-Time
Detection is only half the battle. Our system is built to intervene. Once a threat is verified, our operators deploy multiple on-site deterrents in real-time, including high-intensity strobe lights, powerful sirens, and direct communication through two-way audio. A live voice telling an intruder they are being watched is often the most powerful tool to prevent a crime before it happens.
Real-Time Intervention
Immediate deterrents to stop threats before they escalate
100% Uptime
Engineered for total reliability and continuous operation
Engineered for 100% Uptime
Your protection must be relentless. Our systems are built for total reliability, with 24-hour power backup and cellular LTE failover to keep them running through any outage. For truly remote sites, our off-grid solar solutions provide complete autonomy. We've planned for every contingency, so you don't have to.
Beyond Intrusion: Comprehensive Site & Asset Protection
True operational resilience means protecting your site from every potential threat. Fires, floods, and the loss of mobile assets can be just as devastating as theft. That's why we offer a suite of integrated solutions, all monitored 24/7 by our command centre, to provide a complete shield of protection around your entire operation.
Complete Site Protection Blueprint
Integrated monitoring across all critical areas
Main Facility
24/7 Comprehensive Monitoring
Fire & Environmental Hazard Prevention
A water leak or a fire can cause catastrophic damage in minutes. Our environmental sensors and thermal cameras act as your first line of defense against these common disasters. We provide:
Early Fire & Overheat Detection
Uses thermal vision to spot a hot spot before it has a chance to ignite.
Smart Smoke & CO Detectors
Identify both fast and slow-burning fires.
Flood & Water Leak Sensors
Detect leaks early, preventing thousands in water damage.
Critical Gas Monitoring
For industrial sites to detect invisible threats like H2S or methane before they become a safety event.
Environmental Protection
Comprehensive monitoring for fire, water, and gas hazards
GPS Asset Tracking
Real-time location monitoring for mobile assets
Real-Time Vehicle & Asset Tracking
Your most valuable assets aren't always stationary. Our GPS Asset Tracking system allows you to extend your security perimeter to any vehicle, trailer, or piece of equipment, anywhere. By tagging high-value assets, you get real-time location data and movement alerts. If a tagged generator or trailer is moved without authorization, our team knows instantly, giving you total control over your entire fleet and inventory.
Automatic Water Shutoff System
For the ultimate protection against floods, our intelligent system learns your property's normal water usage patterns. It doesn't just detect a major leak on your main line, it can automatically shut off the supply to prevent a flood, all while alerting our operators. It's the definitive solution for preventing catastrophic water damage.
Smart Water Control
Intelligent shutoff system with pattern learning
The Heart of Your Protection: Our Richmond, BC Command Centre
Unlike many security providers who outsource their monitoring to anonymous, third-party call centres, we believe true accountability comes from home. Our state-of-the-art command centre is self-owned and operated right here in Richmond, BC. This local facility is the nerve center of our entire operation, it's where our technology, our expertise, and our commitment to your protection all come together, 24/7.
Richmond Command Centre
Our self-owned and operated facility where technology, expertise, and commitment to your protection come together 24/7
Built for Unwavering Reliability
Your security can't have an off day, no matter the circumstances. We've engineered our command centre to be a fortress of reliability, designed to stay fully operational through any major storm, flood, or power outage. With multiple internet connections from different providers, a multi-layered power system with battery backups and dual generators, and robust server infrastructure, we ensure our watchful eye on your property is never compromised. We are always on.
Reliability Features
Multiple Internet Connections
From different providers for redundancy
Multi-Layered Power System
Battery backups and dual generators
Robust Server Infrastructure
Enterprise-grade reliability
Storm & Outage Resistant
Designed for any major disruption
Intelligent Monitoring
Network Health Monitoring
Constant system health checks
Instant Notifications
Automatic alerts for any issues
Auto-Recovery Systems
Automatic equipment reboots
Seamless Protection
Continuous shield maintenance
Proactive System Management
Our command centre is intelligent. It doesn't just monitor your site; it constantly monitors the health of the entire security network. We receive instant, automatic notifications of any potential issues, like a power loss or an unstable internet connection at your property. In many cases, our system can automatically reboot your on-site equipment to resolve an issue before you even know it exists, guaranteeing a seamless and continuous shield of protection.
Our Most Valuable Asset: Our Team
Ultimately, this powerful infrastructure exists to support our most valuable asset: our team of professional operators. It gives them the resilient, reliable platform they need to focus on what they do best, protecting you.
Not All "Live Monitoring" is Created Equal
The term "live monitoring" is used a lot in our industry, but it can mean very different things. This confusion can leave you with a false sense of security. We believe in total transparency, so here's a clear breakdown of the different approaches, and why our standard of proactive protection is the only one you should trust for your critical assets.
Features
Reactive Alert Monitoring
Low-cost providers
Intermittent "Virtual Guarding"
Periodic check-ins
Secure Defence Standard
Proactive Live Monitoring
1. Reactive Alert Monitoring
Many low-cost providers simply wait for a basic motion sensor to send an automated alert. Their operators only look at the video after a potential trigger, meaning they are completely blind to suspicious activity the system doesn't catch. This is a passive approach that reports on events; it doesn't prevent them.
Reactive Approach
Only responds after an alert is triggered
Intermittent Coverage
Periodic check-ins with dangerous gaps
2. Intermittent "Virtual Guarding"
Other services perform periodic "virtual tours," checking in on your camera feeds for a few minutes every hour. The problem? A crime that takes 10 minutes can easily happen in the 50-minute gap when no one is watching. This intermittent approach leaves your site dangerously exposed.
3. The Secure Defence Standard: Proactive Live Monitoring
Our standard is uncompromising. Our professional operators are continuously watching the live feeds from your site, 24/7. They aren't waiting for an alert; they are actively observing, augmented by our sophisticated AI that helps them identify suspicious behaviour before an alarm is ever triggered. With no coverage gaps and a team of experts always on watch, we can intervene in real-time. This is the definition of true proactive protection.
Proactive Protection
Continuous monitoring with real-time intervention
"The single biggest difference is this: while competitors watch alerts, we watch your site."
The ROI of Intelligence
More Than Security. A Strategic Advantage.
Our service was designed to deliver a fundamentally better result than traditional security. It's not just an alternative; it's an upgrade. By combining technology and human expertise, we provide a level of protection and operational support that is more effective, more reliable, and delivers a clear and compelling return on your investment.
Proactive Prevention & Faster Response
Our vigilant operators can see your entire site at once, 24/7, allowing us to be truly proactive. We don't just report crime; we stop theft, vandalism, and loitering before the damage is done. And because our alerts are always verified, we guarantee Level 1 Priority law enforcement response, with our operators guiding them to the precise location of the threat in real-time.
Reduction in Incidents
Proactive prevention stops crime before it happens
Priority Response
Verified alerts get fastest police response
Operational Oversight
Extra set of eyes for your entire operation
Compliance Monitoring
WorkSafeBC and safety hazard detection
A Partner in Your Operations
Our partnership extends beyond security. We become an extra set of eyes for your entire operation. At the start of every shift, our monitors can inspect your site for fence breaches, safety hazards, and WorkSafeBC compliance issues, notifying you of any problems. This verifiable oversight helps reduce fraudulent liability claims and gives you a complete picture of all on-site activity.
A Clear & Compelling Financial Return
Our intelligent approach delivers significant financial benefits. Our clients typically save up to 70% compared to the cost of traditional on-site guards. Combined with potential insurance discounts and the prevention of costly theft or project delays, our service doesn't just pay for itself, it becomes a valuable asset for your bottom line.
Cost Savings
Compared to traditional on-site guards
Positive Return
Service pays for itself and more
The Bottom Line: Measurable Results
Reduction in Security Incidents
Cost Savings vs. Traditional Guards
Continuous Operational Support
Client Satisfaction Rate
Protect Your Timeline,Not Just Your Tools.
For Canada's large-scale construction projects, we deliver intelligent site security that prevents the theft, vandalism, and safety incidents that cause costly delays and derail your budget.
Security That Understands the Critical Path
As a project manager, you know the true cost of a security incident isn't just a stolen generator or a vandalized machine it's the stop-work order that follows. It's the two days of lost productivity for a dozen trades, the disrupted schedules, and the budget overruns. We get it. That's why we've designed a security solution that is laser-focused on your number one priority: keeping your project safe, secure, and running on schedule.
From Groundbreaking to Handover: Your 24/7 Site Partner
Our process is engineered to adapt to the dynamic nature of a construction site, providing an unwavering shield of protection at every phase of your project.
The Intelligent, Dynamic Perimeter
We establish a smart, virtual perimeter around your entire site. Our AI is specifically trained for the chaotic construction environment, intelligently detecting human and vehicle threats while ignoring the constant false alarms from flapping tarps, dust, and wildlife.
Instant Professional Verification
A live professional operator in our Richmond Command Centre visually verifies every single alert in real-time. This crucial human step ensures 100% accuracy, meaning your site superintendent isn't bothered at 3 AM for a false alarm.
Forceful, Proactive Intervention
Once verified, our operator takes immediate action. This includes deploying powerful audio deterrents with live voice warnings, activating on-site sirens and lights, and contacting your designated staff. Most incidents are stopped right here.
Verifiable Safety & Compliance Reporting
Every event is meticulously documented. We provide you with a complete incident report with high-definition video, giving you an ironclad record for police, insurance, and your site safety and compliance files.
The Project Advantage
Our service delivers tangible results that protect your schedule, your budget, and your peace of mind.
Prevent Costly Project Delays
Stop the incidents that lead to work stoppages, keeping your trades productive and your project on its critical path.
Enhance Site Safety & Compliance
Provide a 24/7 verifiable safety overview, helping you meet and exceed WorkSafeBC standards and reduce liability from trespassing.
Eliminate High-Value Material & Tool Theft
Protect your copper wire, heavy equipment, and tool cribs with a proactive system that deters thieves at the fence line.
Expertise on Major Canadian Projects
From high-rises in Vancouver and Calgary to large-scale infrastructure projects across BC and Alberta, we are the trusted security partner for the region's leading builders.
Solving the Toughest Challenges on Your Site
We understand that a modern construction site is a complex, dynamic environment. Our services are engineered to solve the specific, high-stakes problems that keep project managers awake at night.
The Challenge: High-Value Material & Equipment Theft
The rising cost of copper wire, lumber, and specialized tools makes your site a prime target. The loss isn't just the replacement cost; it's the critical project delays that follow.
The Secure Defence Solution:
Our proactive deterrence stops thieves at the fence line. Our operators intervene with live audio warnings the moment a threat is verified, preventing the theft before it happens and keeping your project on schedule.
The Challenge: Vandalism, Trespassing & Nuisance Issues
From graffiti and property damage to illegal dumping and loitering, nuisance issues can degrade your site's safety, impact morale, and create unwanted community complaints.
The Secure Defence Solution:
Our continuous 24/7 watch acts as a powerful deterrent. We identify and intervene with unauthorized individuals long before they can cause damage, ensuring your site remains professional and secure.
The Challenge: Site Safety & Liability
Maintaining a safe site and meeting WorkSafeBC standards is a non-negotiable responsibility. Unauthorized after-hours access creates an immense liability risk for your project.
The Secure Defence Solution:
We become an extra set of eyes for your entire operation. At the start of every shift, our operators can perform a virtual tour to inspect for safety hazards, providing a verifiable record for your compliance and liability files.
The Challenge: Specialized Risks like Crane Climbing
A single trespassing incident on a crane can lead to a catastrophic accident, a major project shutdown, and devastating legal consequences.
The Secure Defence Solution:
Our specialized Crane Climbing Detection service uses intelligent AI to create a secure perimeter around your crane, providing an instant, verified alert and intervention the moment a climb is attempted.
Client Spotlight: The New Saint Paul's Hospital
Professional photograph of New Saint Paul's Hospital construction site
Project Overview
When PCL Construction took on one of British Columbia's largest and most complex healthcare projects, they required a security partner who could match their scale and standard of excellence. The 18.4-acre site in the heart of Vancouver presented immense security challenges, from its vast perimeter and multiple access points to the high value of on-site equipment and materials.
Project Details
Our Integrated Solution
Secure Defence was chosen to provide a comprehensive, multi-layered security ecosystem. This included our flagship Proactive Live Monitoring for the entire perimeter, specialized Crane Climbing Detection, and Remote Gate Access Control to manage the constant flow of after-hours trades and deliveries. We also provided a Professional Time-Lapse Video service to document the project's historic progress.
Proactive Live Monitoring
24/7 perimeter surveillance with AI-powered threat detection
Crane Climbing Detection
Specialized AI monitoring for crane security and safety
Remote Gate Access Control
Automated access management for trades and deliveries
Time-Lapse Video
Professional documentation of project progress
The Results
Throughout the critical early phases of construction, our proactive model has provided a stable and secure environment. Our verifiable oversight and real-time intervention have been instrumental in preventing theft and vandalism, helping PCL maintain their tight construction schedule and ensuring the safety and integrity of this landmark project.
"On a project of this scale, you need a security partner who is as professional and reliable as your own team. Secure Defence provides the proactive oversight and intelligent reporting we need to manage risk and keep the project moving forward."— Senior Project Manager, PCL Construction
Your Community, Secured.Your Property, Elevated.
Our proactive monitoring service creates a safe and secure environment for residents, preventing parkade break-ins, illegal dumping, and other nuisance issues for strata and condo towers across Canada.
Your Partner in Resident Peace of Mind
You're not just managing a building; you're responsible for the well-being of a community and the value of their homes. The constant stress of after-hours incidents,from parkade break-ins and vandalism to illegal dumping and encampments, can be draining. We believe you deserve a security partner who acts as a vigilant custodian for your property, handling these challenges proactively so you can focus on building a thriving residential community.
From Parkade to Penthouse: Your 24/7 Digital Concierge
Our process is designed to be discreet yet decisive, providing a constant, professional watch over your property and ensuring resident peace of mind.
The Intelligent Perimeter
We establish a smart, virtual perimeter around your property's most vulnerable areas. Our AI is trained to detect loitering, unauthorized entry, and suspicious activity while intelligently ignoring the routine movement of residents and their pets.
Instant Professional Verification
A live professional operator in our Richmond Command Centre visually verifies every single alert in real-time. This crucial human step ensures 100% accuracy and eliminates the disruptive false alarms that can frustrate residents.
Respectful, Firm Intervention
The moment an unwanted individual is verified, our operator issues a live, firm, and professional audio warning. A clear and authoritative voice informing them that they are being monitored by live security is effective without confrontation.
Clear, Council-Ready Reporting
Every event is meticulously documented. We provide you with simple, professional reports complete with video evidence, giving you an ironclad record for strata council meetings, insurance purposes, and any necessary police follow-up.
The Strata Advantage
Delivering peace of mind for residents and measurable value for owners.
Stop Parkade & Property Crime
Proactively prevent car break-ins, storage locker theft, and catalytic converter theft at the source, protecting residents from loss and frustration.
Eliminate Nuisance & Safety Issues
Effectively deter illegal dumping, loitering, and the formation of unsafe encampments in common areas, ensuring your property remains clean and secure.
Enhance Property Value & Prestige
A safe, well-managed building is a more desirable place to live. Our professional and discreet service enhances your property's reputation and value.
Expertise in Canada's Strata Market
From Yaletown high-rises in Vancouver to sprawling condo complexes in Calgary, we are the trusted security partner for the region's leading property managers.
Solving the Toughest Challenges Facing Your Property
We understand the unique pressures of property management. Our services are engineered to solve the specific, high-stakes problems that create the most stress for residents, strata councils, and managers.
The Challenge: Chronic Parkade & Property Crime
Underground parkades and storage areas are prime targets for break-ins, catalytic converter theft, and vandalism. These incidents are frustrating for residents and a major liability for the strata corporation.
The Secure Defence Solution:
Our intelligent system creates a virtual perimeter around your most vulnerable areas. Our live operators verify every threat and intervene with forceful audio warnings to stop crime before a car window is smashed or a lock is cut.
The Challenge: Nuisance Issues & Common Area Safety
Illegal dumping, loitering in lobbies, and the formation of unsafe encampments in common areas can quickly degrade a property's value and make residents feel unsafe.
The Secure Defence Solution:
Our continuous 24/7 watch acts as a powerful deterrent. We identify and intervene with unauthorized individuals long before they can cause a problem, ensuring your property remains clean, professional, and secure for your residents.
The Challenge: Uncontrolled Access & Deliveries
Managing after-hours access for contractors, residents who've lost their fobs, or a flood of delivery drivers is a logistical nightmare and a security risk.
The Secure Defence Solution:
Our Remote Gate & Access Control service provides a 24/7 digital concierge. Our operators visually verify every visitor and grant access according to your specific instructions, giving you complete control and an ironclad record of every entry.
The Challenge: Catastrophic Building Failures
A burst pipe in a mechanical room or an electrical issue can cause hundreds of thousands of dollars in damage in a matter of hours, impacting dozens of residents.
The Secure Defence Solution:
Our "Beyond Intrusion" services, like Flood & Water Leak Monitoring and Early Fire Detection, provide an essential layer of protection. We can detect a leak or an overheating panel and alert you and the authorities, preventing a catastrophe before it happens.
Client Spotlight: Willoughby Town Centre, Langley
Professional photograph of Willoughby Town Centre's distinctive main street
Project Overview
Managed by the highly respected Rancho Management Services, Willoughby Town Centre is the vibrant heart of one of Langley's fastest-growing communities. This master-planned, mixed-use development presents a unique and complex security challenge. With over 180,000 sq. ft. of commercial space, anchored by major tenants like Your Independent Grocer and Shoppers Drug Mart, combined with 91 residential condo units above the bustling retail, the property requires a sophisticated, multi-layered security strategy.
The core challenge was to create a solution that could protect the residential parkade from non-resident traffic, secure the retail service alleys after hours, and prevent nuisance issues like loitering and illegal dumping in the public plazas, all while maintaining the open, walkable, and welcoming atmosphere that makes the community so desirable.
Project Details
Our Integrated Solution
Secure Defence was chosen by Rancho Management to implement a comprehensive security ecosystem tailored to this mixed-use environment. This included our flagship Proactive Live Monitoring for the entire commercial perimeter and parkades, and our Remote Gate Access Control to manage after-hours deliveries for the retail tenants without disturbing the residents. The system was designed to be a discreet yet powerful presence, ensuring the safety of both the residential and commercial stakeholders.
Proactive Live Monitoring
24/7 surveillance of commercial perimeter and parkades
Remote Gate Access Control
After-hours delivery management without disturbing residents
Mixed-Use Security Strategy
Tailored protection for both residential and commercial needs
The Results
Our proactive model has been instrumental in maintaining the integrity and security of this vibrant community hub. Our live operators have successfully prevented numerous after-hours incidents, from loitering in common areas to attempted break-ins in the service alleys. The clear, professional reports we provide give Rancho Management the verifiable data they need to keep both their commercial tenants and their strata council informed and confident.
"Managing a mixed-use property like Willoughby Town Centre means balancing the needs of residents, retailers, and the public. Secure Defence provides a seamless, intelligent solution that protects all of our assets. Their proactive approach has been a game-changer for our after-hours peace of mind."— Senior Property Manager, Rancho Management Services (B.C.) Ltd.
Your Storage, Secured.Your Trust, Earned.
Our proactive monitoring service creates a fortress of security around your self-storage facility, protecting your tenants' belongings and your business reputation across Canada.
More Than Security. It's Trust, Secured.
You're not just renting space; you're the guardian of your tenants' most treasured possessions. The constant worry of break-ins, the frustration of illegal dumping, and the challenge of maintaining a clean, safe environment can be overwhelming. We believe you deserve a security partner who acts as a tireless sentinel, protecting what matters most to your tenants so you can focus on building a thriving storage business.
From Gate to Unit: A Complete Security Shield
Our process is engineered to secure every corner of your facility, providing the intelligence and real-time intervention needed to stop crime before it happens.
The Intelligent Perimeter
We establish a smart, virtual perimeter that covers your entire property. Our AI is trained to detect suspicious after-hours activity, like loitering near unit doors or unauthorized gate access, while intelligently ignoring the routine movement of authorized tenants.
Instant Professional Verification
A live professional operator in our Richmond Command Centre visually verifies every single alert in real-time. This crucial human step ensures 100% accuracy, meaning you are only alerted to genuine, actionable threats.
Decisive, Real-Time Intervention
The moment a threat is verified, our operator issues a live, forceful audio warning. An unmistakable command that they are being monitored by live security is a powerful deterrent that stops a break-in before the door is ever opened.
Actionable Reporting for You & Your Tenants
Every event is meticulously documented. We provide you with complete incident reports with high-definition video, giving you crystal-clear evidence for tenant communications, police reports, and insurance claims.
The Storage Advantage
Protecting your tenants' belongings, your business's reputation, and your bottom line.
Prevent Storage Locker Break-Ins
Proactively stop theft at the source, protecting your tenants from loss and your business from the reputational damage that follows a security breach.
Eliminate Illegal Dumping & Loitering
Our 24/7 watch effectively deters the illegal dumping of furniture and other waste, and prevents unauthorized individuals from loitering or attempting to live in units.
Enhance Tenant Trust & Confidence
A verifiably secure facility is your best marketing tool. Our service helps you attract and retain high-quality tenants who value peace of mind.
Expertise in Canada's Storage Market
From multi-story facilities in Vancouver and Calgary to sprawling sites across BC and Alberta, we are the trusted security partner for the region's leading self-storage operators.
Solving the Toughest Challenges at Your Facility
We understand the unique pressures of the self-storage industry. Our services are engineered to solve the specific problems that damage your reputation and create stress for you and your tenants.
The Challenge: Storage Unit Break-Ins
The primary threat to your business is a break-in. A single incident, often targeting multiple units, can destroy tenant trust and lead to a wave of negative reviews and move-outs.
The Secure Defence Solution:
Our proactive deterrence stops thieves before the lock is cut. Our operators intervene with live audio warnings the moment a threat is verified, preventing the theft from ever happening and protecting your facility's secure reputation.
The Challenge: Illegal Dumping & Loitering
Abandoned furniture, mattresses, and other waste left by non-tenants create a costly and time-consuming cleanup problem. After-hours loitering can make legitimate tenants feel unsafe and can often be a precursor to criminal activity.
The Secure Defence Solution:
Our continuous 24/7 watch acts as a powerful deterrent. We identify and intervene with unauthorized individuals long before they can dump waste or establish a presence, ensuring your property remains clean and professional.
The Challenge: Uncontrolled After-Hours Access
"Tailgating", where an unauthorized vehicle follows a legitimate tenant through an open gate, is a common security breach. It's difficult to manage and creates a significant vulnerability.
The Secure Defence Solution:
Our Remote Gate Access Control, combined with live monitoring, provides a verifiable record of every entry. We can detect and respond to tailgating incidents and ensure only authorized individuals are on your property after hours.
Client Spotlight: Protec Storage, Abbotsford
Professional photograph of modern, multi-story Protec Storage facility in Abbotsford, BC
Project Overview
As one of Metro Vancouver's premier self-storage providers, Protec Storage has built its brand on offering a state-of-the-art, secure, and worry-free experience for its customers. Their modern, multi-level facility in Abbotsford is a testament to this, featuring advanced systems like individual door alarms and secure, gated access.
The core challenge was to elevate their security from reactive to proactive. While their existing systems could report a break-in, Protec needed a partner who could intervene to prevent an incident, thereby upholding their brand promise of providing the ultimate peace of mind for their tenants.
Project Details
Our Integrated Solution
Secure Defence was chosen to supercharge Protec's existing infrastructure. We integrated our Proactive Live Monitoring service with their network of cameras, creating an intelligent, 24/7 watch over the entire facility, from the gate and loading bays to the individual unit hallways. Our operators now have a complete, live view, allowing them to verify any alert, whether from our AI or an individual door alarm, in seconds.
Proactive Live Monitoring
24/7 intelligent watch over entire facility
Infrastructure Integration
Seamless integration with existing camera network
Complete Coverage
From gate to individual unit hallways
The Results
Our proactive model has been instrumental in hardening the facility against after-hours threats. Our operators have successfully intervened during suspicious loitering events, deterring potential criminals long before they could attempt a break-in. This active, vigilant presence ensures Protec Storage can confidently deliver on its promise of being the most secure and trusted storage solution for their clients' valued belongings.
"Our brand is built on providing a level of security that our tenants can trust implicitly. Secure Defence is the partner that allows us to deliver on that promise. Their proactive intervention gives us, and our customers, true peace of mind."— Facility Manager, Protec Storage
Your Destination,Secured.
Our proactive monitoring safeguards your shopping mall or retail center, protecting patron safety, tenant security, and your investment's reputation across Canada.
Your Custodian for After-Hours Peace of Mind
You're not just managing a property; you're cultivating a vibrant destination where businesses and communities come together. But after the doors lock, the challenges are constant, from parking lot crime and vandalism to illegal dumping and loitering. These issues don't just cause damage; they erode the safe, welcoming atmosphere you work so hard to create. We believe you deserve a security partner who handles these after-hours headaches, ensuring your property is as pristine and secure at dawn as it was at dusk.
From Closing Time to Grand Opening: A Seamless Shield of Protection
Our process is designed to be a discreet yet powerful presence, deterring crime and ensuring a safe environment for your tenants and their customers.
The Intelligent Perimeter
We establish a smart, virtual perimeter around your entire property. Our AI is trained to intelligently detect suspicious after-hours activity in parking lots and near storefronts, while ignoring the routine noise of passing traffic or small animals.
Instant Professional Verification
A live professional operator in our Richmond Command Centre visually verifies every single alert in real-time. This crucial human step ensures 100% accuracy and eliminates the disruptive false alarms that waste your time and can lead to unnecessary dispatch fees.
Discreet, Effective Intervention
The moment an unwanted individual is verified, our operator issues a live, firm, and professional audio warning. A clear, authoritative voice informing them that they are being monitored by live security is a powerful and effective way to resolve issues without confrontation.
Actionable Reporting for Stakeholders
Every event is meticulously documented. We provide you with simple, professional reports complete with video evidence, giving you an ironclad record for tenant meetings, insurance claims, and any necessary police follow-up.
The Retail Advantage
Protecting your tenants, your patrons, and your bottom line.
Secure Your Parking Lots
Proactively deter car break-ins, catalytic converter theft, and vandalism, ensuring a safe experience for customers and staff from the moment they arrive.
Protect Tenant Spaces
Safeguard your tenants' businesses from after-hours break-ins and property damage, helping them operate with confidence and security.
Maintain a Safe & Clean Environment
Effectively deter illegal dumping, loitering, and the formation of unsafe encampments in common areas, protecting your property's value and professional image.
Trusted by Canada's Leading Properties
From major shopping malls in Metro Vancouver and Edmonton to retail centers across the Fraser Valley, we are the trusted security partner for the region's top property managers.
Solving the Toughest Challenges at Your Property
We understand the unique pressures of managing a high-traffic commercial property. Our services are engineered to solve the specific problems that create risk for your tenants, your patrons, and your brand.
The Challenge: Parking Lot Crime
Parking lots are the number one area for incidents, from car break-ins and catalytic converter theft to vandalism. These events make patrons feel unsafe and can damage the reputation of your entire center.
The Secure Defence Solution:
Our intelligent system creates a virtual perimeter around your parking areas. Our live operators verify every threat and intervene with forceful audio warnings to stop crime before a car window is smashed or a part is stolen.
The Challenge: After-Hours Break-Ins & Vandalism
Your tenants' businesses are your business. An after-hours break-in or a spray-painted storefront is a direct hit to their bottom line and your property's professional image.
The Secure Defence Solution:
Our continuous 24/7 watch acts as a powerful deterrent. We identify and intervene with suspicious individuals at the storefront, service alley, or loading dock, stopping them long before they can cause damage.
The Challenge: Nuisance Issues & Public Safety
Illegal dumping near your dumpsters, loitering in common areas, and the formation of unsafe encampments can quickly degrade a property's value and create an unwelcoming atmosphere.
The Secure Defence Solution:
Our vigilant operators act as your after-hours custodians. We use live, professional audio warnings to resolve these nuisance issues immediately, ensuring your property remains clean, safe, and professional.
Client Spotlight: Payal Business Centre, Surrey
Professional photograph of bustling, inviting plaza at Payal Business Centre
Project Overview
Payal Business Centre is more than a shopping destination; it is the vibrant cultural and commercial heart of Surrey's South Asian community. This sprawling, multi-building complex, featuring over 300 businesses from ethnic clothing boutiques and jewelry shops to specialty restaurants, presents a unique security challenge. The open-plaza design, reminiscent of a bustling market, is essential to its character and success.
The core challenge was to implement a security solution that could protect this vast, open-air property from after-hours threats like parking lot crime, loitering, and vandalism, without compromising the welcoming, community-focused atmosphere that patrons cherish during business hours.
Project Details
Our Integrated Solution
Secure Defence was chosen to provide a comprehensive security ecosystem tailored to this unique environment. Our flagship Proactive Live Monitoring was deployed across the parking lots and plazas, with our AI intelligently tuned to distinguish between late-night restaurant patrons and suspicious activity. Discreet audio deterrents were integrated to allow our operators to intervene effectively without an intrusive physical presence, preserving the centre's welcoming feel.
Proactive Live Monitoring
Deployed across parking lots and plazas
Intelligent AI Tuning
Distinguishes between patrons and suspicious activity
Discreet Audio Deterrents
Non-intrusive intervention preserving welcoming atmosphere
The Results
Our proactive model has been instrumental in maintaining the integrity and security of this vital community hub. Our live operators have successfully prevented numerous after-hours incidents, from deterring loiterers in common areas to intervening in potential vehicle break-ins. The clear, professional reports we provide give the property management team the verifiable data they need to keep their tenants and the community confident and secure.
"Protecting a property like Payal Business Centre means balancing robust security with a welcoming community atmosphere. Secure Defence gives us that balance. Their intelligent, discreet approach has been a game-changer for our after-hours peace of mind, protecting our tenants and the unique character of our centre."— Property Manager, Payal Business Centre
A True Partnership is Built on Communication
Professional and friendly Secure Defence operator in command centre
Too often, security services feel distant and impersonal, leaving you in the dark. We believe the best security experience is one where you feel connected, informed, and completely supported by a team that knows your name and understands your operation. Our commitment to integrated customer service is woven into every aspect of our business, it's in our DNA.
Real-Time Intelligence, Instantly Shared
We believe you should see what we see, as it happens. When our operators detect a meaningful event on your property, we don't just send a vague alert. You and your designated staff receive real-time updates through a secure live chat, complete with video clips and relevant images like license plate numbers. This gives you the clarity you need to stay ahead of any situation.
Key Benefits:
- Instant notifications with video evidence
- Secure live chat for real-time communication
- Detailed information including license plates
Interactive Control at Your Fingertips
Your site, your rules. We empower you with the tools to manage access and verify activity. If an unexpected contractor or vehicle arrives after hours, you have the ability to remotely view and confirm their identity through our platform before we grant access. This ensures only authorized individuals are on your property, giving you the final say and complete control.
Key Benefits:
- Remote access control and verification
- Real-time identity confirmation
- Complete control over property access
Proactive Support from a Team That Cares
Our partnership grows with you. We take a proactive approach, constantly working to optimize your security. Whether it's fine-tuning a camera angle based on your feedback, discussing an equipment upgrade, or simply answering a question, our team is here for you. We listen, adapt, and ensure your service is always a perfect fit for your operational needs.
Key Benefits:
- Continuous optimization and fine-tuning
- Responsive to feedback and suggestions
- Dedicated support team that knows your operation
Your Security, Our Commitment
At Secure Defence, customer service isn't just a department, it's the foundation of everything we do. We're not just monitoring your property; we're building a partnership that grows stronger with every interaction, every challenge overcome, and every success achieved together.
A Partnership Built on Trust
We are proud to be the trusted strategic protection partner for over 300 of Western Canada's most respected and demanding companies. Our growth is a direct reflection of the long-term relationships we've built and the results we deliver every day.
Trusted by Canada's Leading Industries
A comprehensive portfolio of respected companies across Western Canada
Trusted Clients
Western Canada's most respected companies
Fastest Growing
Recognized by Business in Vancouver & Globe & Mail
Properties Protected
Safeguarding assets across Western Canada
Serving Every Major Industry
Construction
Comprehensive security solutions for construction sites, protecting equipment, materials, and personnel around the clock.
Malls & Retail
Advanced surveillance and monitoring systems for retail environments, ensuring safety and loss prevention.
Energy Sector
Specialized security for power plants, oil refineries, and renewable energy facilities with 24/7 monitoring.
Warehousing
Complete security coverage for distribution centers, protecting inventory and ensuring operational continuity.
Auto Dealerships
Tailored security solutions for automotive dealerships, protecting vehicles and showroom assets.
Mining
Robust security systems for mining operations, ensuring safety in challenging remote environments.
Solar & Wind
Specialized monitoring for renewable energy installations in remote and off-grid locations.
Self-Storage
Comprehensive security for self-storage facilities, protecting tenant belongings and property.
Property Management
Integrated security solutions for residential and commercial property management companies.
Commercial
Advanced security systems for commercial buildings, offices, and business complexes.
Truck Yards
Specialized security for transportation and logistics facilities, protecting fleet assets.
Agricultural
Comprehensive security for farms, agricultural facilities, and cannabis cultivation sites.
Trusted by Leaders. Built for Results.
When Canada's most demanding companies need strategic protection, they choose Secure Defence. Our track record of delivering results and building lasting partnerships speaks for itself.
Our Commitment to Excellence & Safety
Trust is built on a foundation of professionalism and accountability. We are proud to hold the licenses, certifications, and accreditations that demonstrate our unwavering commitment to the highest industry standards.
Licensed & Certified
BC Ministry of Justice
Fully licensed for security services
License # B5953
BC Ministry of Transportation
National Safety Certificate for our vehicle fleet
Certificate # 202-600-630
Government of Canada
Approved and registered trademark for our proprietary "Guard Replacement Technology"
Registered Trademark
Vetted & Accredited
ISN Certified
Our health, safety, quality, and cybersecurity programs are certified by ISN to meet and exceed the most stringent industry and regulatory standards
Highest Grade: "A"
Better Business Bureau (BBB)
An accredited business with a consistent rating
A+ Rating
CANASA Member
An active and proud member of the Canadian Security Association
Active Member
Insured & Compliant
WorkSafeBC
We have maintained continuous coverage and good standing since our inception in 2015
Account # 995288
Fully Insured
We carry a comprehensive Commercial General Liability policy
$5 Million Coverage
Your Trust, Our Responsibility
Every license, certification, and accreditation we hold represents our commitment to maintaining the highest standards of professionalism, safety, and accountability. When you choose Secure Defence, you're choosing a partner who has earned the trust of regulatory bodies and industry leaders.
Let's Start the Conversation.
We believe true security is about more than just technology; it's about a partnership built on trust. Let's discuss how our proactive approach can deliver total protection and true peace of mind for your operation.
Contact us today for a complimentary, no-obligation site assessment.
Get In Touch
1-800-303-1162
Toll-free
info@securedefence.ca
Email us
www.securedefence.ca
Visit our website
2103-11871 Horseshoe Way
Richmond, BC V7A 5H5
Secure Defence
Strategic Protection
Recognized Excellence
Business in Vancouver
Fastest Growing Companies
The Globe and Mail
Fastest Growing Companies in Canada
Your Security. Our Commitment.
Trust the company that's trusted by over 300 of Western Canada's most demanding businesses. Let's build a partnership that delivers the protection and peace of mind you deserve.